The Cisco Renewals Manager exam is simply known as 700-805 CRM. It’s a 60-minute evaluation intended for a Cisco partner’s Renewals Manager to show their knowledge of the CX (Customer Experience) concepts and tools tested in the curriculum which refers to the Renewals Manager. For candidates that have set the goal of obtaining a Specialization in Customer Experience, passing exam 700-805 is one of its requirements. And before taking this evaluation, sitting for the Cisco SalesConnect training is highly recommended.
The exam content comprises four topics, each of which checks the definite skills. The first topic is called Customer Success Foundation and it checks the candidate’s ability to work with the elements of a Success Plan and a Health Index, define the RM responsibilities within this plan, describe the main financial terms that refer to recurring revenue. The candidate’s skills to elucidate RM tasks, characterize the responsibility of a Renewals Manager, and specify the RM job across the RACI will also be tested.
The second topic is devoted to Business Acumen. In this part, exam-taker’s skills to achieve business goals by evaluating the services, products, and solutions in the customer’s network, be able to elucidate the worth of the services, solutions, and products, describe the key financial terms. In addition, the candidate should be ready to make use of the output from tools, be ready to explain the renewal cycle, annual recurring revenue, evaluate the service and financial impacts of delayed and on-time renews, and create a plan in accordance with renewal risks. Moreover, this domain will require candidates to recommend steps to achieve success.
The third topic is focused on Leadership. This implies that test-takers are able to demonstrate risk evaluation, constant renewals movement with the customer as well as cross-sell opportunities through this movement. The domain also requires candidates to prove that they are able to show how customers recognize the value of the IT solutions, find the steps to develop a renewal quote and process an order.
The fourth topic is centered on Cisco Tools and Processes. In this section, candidates should be ready to describe Smart Licensing and Smart Accounts, Cisco Ready toolset, and TPV. Next, this topic will test exam-takers to describe Enterprise agreements and licensing models. Lastly, it will measure their abilities to describe the CX Portfolio and the deal management.
Before taking the 700-805 exam you will have to make an account on the Pearson VUE platform.