Guarantee CertKiller Guarantee

At CertKiller, we are committed to your satisfaction and success. We take the time to create highly professional training materials that will provide you with the utmost efficiency. Uniting the best team of experienced and dedicated professionals, CertKiller has grown into one of the leading eLearning and IT training organizations in the world. CertKiller products are designed to help candidates like you learn and build the career they strive to, while maintaining the efficiency of their exam preparation and peace of mind.

We live by vision that success of our customers is our top priority. We believe that time is our main resource, and when it comes to certification exam preparation, your time is precious and priceless. This is why we develop learning materials that not only provide for reliable and comprehensive exam preparation, but deliver this promise FAST. CertKiller learning materials guarantee that you learn FAST. For the same reason, we have a 24/7 live chat support and prompt email communication, so you do not have to wait long before you hear from us.

We are passionate about our customers, so your feedback is always appreciated. In the rare case when a customer does not pass his/her exam, not only do we refund the money, but we'll reach out to you to find out what went wrong and if there's anything else we can do to help. Nevertheless, our guarantee is straightforward: Pass or get your money back!

To claim your refund, simply contact our Customer support Service and include a scanned copy of your failed exam report. Alternatively, you can request another exam replacement absolutely free of charge. All you have to do is let us know your preference.

How Can I Claim the Guarantee?

Before claiming the guarantee, you need delete/destroy all copies of the product, including the downloads. The guarantee applies to single-user licenses purchased directly from CertKiller only. To claim the Guarantee, you must submit the Examination Score Report in PDF format within 7 days of Test to We will then issue Refund to the same card that was used to make payment. As simple as that - you've got nothing to lose!

Refund Claim Will NOT Be Satisfied If:

  • Only the cases when the candidate fails the exam within 15 days from the exam purchase are covered by the guarantee. Should the timeframe between the purchase date and the exam date exceed 15 days, the refund will not be processed.
  • The refund claim was submitted later that 7 days after the exam failure date. In these cases, CertKiller team reserves the right to ask for more information and make the final decision on the case-by-case basis.
  • Failure within 7 days of the purchase date. We recommend that candidates take the time of about a week to prepare for their exams with CertKiller materials. Although CertKiller learning materials are highly efficient, do not expect to prepare for an advanced exam in one day.
  • Retired or wrong exam purchase. The purchases made by mistake will not be refunded after the exam has been downloaded and installed. If you have informed us about the mistake within 24 hours of the purchase, CertKiller will consider swapping exams.
  • Refund claims will not be accommodated if the name in which the account is registered is different from the name appearing on the exam certificate.
  • Exams received for free or under special discounts aren't eligible for refund.
  • Given the fact that only practice questions are available for Cisco, Avaya, CISA, CISSP, Courses / Professional Tests, EMC, GIAC, HP, Isaca, Microsoft, Oracle, PMI and SSCP. These exams are not covered by CertKiller money back guarantee.
  • Study Guides and Audio exams aren't covered by the money back guarantee.
  • All Lab Preparation materials are not covered by the money back guarantee, hence the refund cannot be claimed for these products.