ITIL Foundation v4 certification issued by AXELOS is the first designation in the ITIL Certification program and is aimed at equipping candidates with the fundamentals of how to apply ITIL in daily work and complete the tasks more effectively. Being an adaptable framework, ITIL helps specialists provide and manage services in this digital era. It also represents an end-to-end operating model which helps to create, deliver, and improve products and services based on technology. So, ITIL starts from the basics, the ITIL Foundation v4 certification, which is an ideal option for those who need to work with the key concepts of IT and digital service delivery. To add more, it suits those individuals who are eager to introduce the new service management culture.
ITIL Foundation v4 certification checks your skills in managing digital service and modern IT organization, increasing speed and efficiency with the help of streams, leading work that benefits the entire organization, utilizing commonly-used service management terms and concepts.
To become ITIL v4 Foundation certified, one has to pass the ITIL 4 Foundation exam, which contains 40 multiple choice questions, and has to be completed within 60 minutes. Note, that only 26 items out of 40 will have an impact on your final result, as they are scored, and to pass this exam you need to gain 65% of the correct answers.
The distinct feature of ITIL v4 from its previous versions, is that it represents the SVS (service value system). This system reflects how components and activities can interact with each other in different types of organizations, and smooth the way for value creation with the help of IT-based services. Thus, SVS contains several components, and the core place is given to the service value chain which represents a mixture of interconnected activities used in managing the model which helps to create, deliver, and improve services. In the ITIL v4 framework, the accent is made not on processes but on practices. The integration of the following 4 key dimensions makes this possible: organizations & people, information and technology, value streams and processes, partners and suppliers.
The SVS makes possible continuous improvement, which performs more effectiveness and efficiency, and helps the organization meet the customer’s / partner’s expectations. Besides, SVS is maintained by the ITIL guiding principles, which are great universal recommendations of how to work. They also ensure a common approach of how to apply service management in the organization and create a foundation for the behavior and culture of the organization. And to top it all, governance provides a strong guidance for all service chain values within the organization. It removes fragmentation and represents a powerful tool that takes part in developing the agility and resilience of the organization in response to constantly changing external and internal conditions.
Since the current world is flooded with various mobile devices, IoT, robotics, artificial intelligence, 3D printing to mention some, ITIL v4 offers practitioners the latest tools and services to implement best practices, achieve the goals set, and make the global digital transformation possible.
Though, the ITIL v4 Foundation is at the bottom of the ITIL Certification program, certified candidates can opt for such positions as ITIL Consultant, ITIL Director, ITIL Process Consultant, and earn about $88,108 annually. Still, the salary at this level ranges from $21,000 to $158,500 per year.