Avaya Inc. is the American IT company that brought the Avaya OneCloud platform to market, including contact center (CCaaS), CPaaS, unified communications (UCaaS), and other related services. Moreover, this provider focuses on workflow collaboration and cloud communications solutions.
Judging by the figures, Avaya boasts an extensive geographic footprint, working with customers in 190 countries, as well as directly with governments in 40 countries. In addition, it is the world market leader in contact center solutions, as well as number 1 among phone systems for small and medium businesses.
With its converged, innovative and open solutions, Avaya can offer a broad intelligent experience to its partners, and customers, whether in the cloud, in the enterprise, or in a hybrid format. Therefore, stakeholders will be able to achieve their objectives through cloud technology, contact centers, service, unified communication, as well as phones and various devices. Despite such a large product portfolio, Avaya has developed a number of solutions for areas such as government, education, healthcare, public safety, and financial services.
Like many leading IT service providers, Avaya has a vested interest in ensuring that its customers correctly and effectively use the Avaya technology. That's why a comprehensive accreditation program was developed to ensure that certified specialists have the skills to service, implement, build, and sell a variety of Avaya products and solutions.
Looking at the main certification program, you can see 3 key categories focusing on:
- Sales and Design category, where you can prove your competencies related to designing and selling various Avaya solutions and earn the appropriate Avaya Certified Design Specialist (ACDS) and Avaya Professional Sales Specialist (APSS) certifications. Or you are able to focus on a specific subject area with the Avaya Design Readiness Associate (ADRA) and Avaya Sales Readiness Associate (ASRA) designations.
- Services category, where you can prove your confidence in the implementation (Avaya Certified Implementation Specialist Program (ACIS)) and support (Avaya Certified Support Specialist Program (ACSS) skills of multiple products and solutions developed by Avaya. Or you can choose a more hybrid direction through the Avaya Services Technical Associate Program (ASTA) certification. This certification is intended for such cases, when the Avaya Services Certification dot not exist, but a candidate needs skills to implement, support, or manage an Avaya app, solution, or product.
- Administrator and Developer category, where Avaya Solutions Administrator Certificate (ASAC) and Avaya Solutions Developer Certificate (ASDC) can be obtained after the certifying process of the professional competencies of exam-takers required to work with Avaya applications.
In addition, if you move away from the classic Avaya program where multiple qualification exams are offered for each designation, you can turn to Smart Tracks. With this option, you can select the specific qualification path and quickly identify with the test or tests you need by selecting the solution (Devices & Phones, CPaaS / Platforms, CCaaS / Contact Center, or UCaaS / Unified Communications), or function (User / Agent / Supervisor, Support, Sales, Design, Implementation, Developer or Administration). As a result, you will be offered the most appropriate certification tracks for you, including accreditation exams and training courses.